Warranty obligations for equipment and service
1. General provisions
• In the Dominant CNC store, it is the law "On the protection of consumer rights" that regulates the terms of warranty obligations and service maintenance of network equipment;
• The warranty obligation for the sold product provides for free repair during the warranty period or, if repair is impossible, replacement with a completely identical product;
• The manufacturing company bears full responsibility for the quality of the supplied products, as every item without exception undergoes a mandatory check for functionality and quality of manufacture at the factory;
• The issued warranty obligation in the store confirms the client's legal right to free repair of the purchased defective unit at the authorized service center of the manufacturing company;
• Only at the service center is the decision to accept or refuse warranty repair made;
• The warranty letter filled out by employees of our store at the time of purchase, or the manufacturer's warranty card (with the model, serial number of the product, warranty period and date of sale indicated in it) confirms the warranty obligations;
• Terms of warranty service take effect immediately after the customer pays for the product in any way;
• The Dominant CNC shop will undertake the obligation to replace the warranty product with an identical one at the time of diagnosis or repair, only in special cases stipulated in a separate order. In other cases, our store does not undertake to replace;
• Only the buyer of the product has the right to warranty service. When reselling the product, there is no automatic transfer or extension of warranty obligations to a third party.
2. Which equipment is covered by the warranty provided and for what terms:
The warranty covers the entire list of products presented in the Dominant CNC store. The exception is some consumables, antennas and power supplies. The terms of warranty obligations are established by the manufacturer and the warranty period is specified in the warranty card. The warranty period depends on the specifics of the product and the manufacturer's warranty policy and can range from 3 to 24 months.
3. Terms of return and exchange of equipment
If the device does not suit you, you can exchange it or simply return it within 14 days after purchasing it in the store. Everything complies with the Law of Ukraine "On Protection of Consumer Rights". At the same time, you need to understand that exchange and return is possible provided it is in its proper form:
• the device that was in use;
• the packaging must be original and undamaged;
• availability of a complete set;
• there should be no signs of use of the device, namely cracks, scratches, dents, mechanical damage;
• presence of undamaged factory seals
Goods can be exchanged or returned only in our office: Bila Tserkva city, Kyiv region. , from Monday to Friday, from 09:00 to 17:00. In order to get a refund, the consumer must have the product in full packaging and in proper condition, a wet-printed warranty card, a check or an invoice. If the payment was made electronically, including on LiqPay, it is enough to name the date of payment and provide a warranty card.
4. Procedure and list of conditions for receiving equipment for warranty service
If incorrect operation of the equipment is noticed or it failed through no fault of yours, then you have the right to return the device to the store for warranty service. Provided that the rules of the clause are observed
After your goods are received, our specialists from the service center will conduct a preliminary examination and draw up an examination report:
• if the device was disabled due to the fault of the manufacturer, the equipment purchased by you will be sent to the service center of the manufacturer for warranty repair. The terms of diagnosis and repair can take from 2 weeks to 3 months. It depends on the location of the service center itself, and the nature of the breakdown. After carrying out all repair work or replacement, the device is returned to the buyer;
• if the problems described by you were not detected in the service center, the product is returned to the buyer;
• if the problems are confirmed, but their occurrence is accompanied by improper operation, it was used to solve tasks not included in the functionality of the device, or traces of improper operation of the system itself, where the device worked, were found, then the product is returned to the customer;
• if the equipment was not purchased from us, then it is not subject to warranty service. Such goods are sent to the buyer or, with the consent of the client, can be sent for repair on a paid basis. You can find out about paid repair options from the manager;
• if the device fails due to the buyer's fault due to improper operation, then the product is returned to the buyer or a paid repair will be provided after the buyer's prior consent;
• if the device was not provided with warranty service or the warranty period has expired, we will return the device to the client or offer a paid repair;
• if the device failed due to no fault of the manufacturer, but, for example, due to a lightning strike or overvoltage, then it will be sent to the buyer or we will offer a paid repair
• A full set of equipment is observed (required to have the necessary instructions, additional accessories, etc.), the presence of a completed warranty letter or warranty card from the manufacturer, where the name of the buyer, name of the device, serial number and date of sale are indicated. At the same time, the model and serial number of the equipment must correspond to the model and serial number indicated in the warranty sheet or coupon. Losing a warranty letter or coupon for a device with a warranty may not be a problem if there is a record in our store's database with the serial number of the equipment and a document confirming its sale in your name.
• The device must be in its original packaging, if this is covered by the warranty. The packaging must guarantee the safety of transportation to the service center. Devices without original packaging, except for goods sold without packaging, are not replaced with new ones.
• Each of the factory seals, inscriptions, stickers and markings must be in the device. At the same time, there are no third-party inscriptions and stickers.
• There should be no traces of opening the device, carrying out independent repair work or repair in a non-specialized service center. There should be no chips, cracks or other mechanical damage.
• There should be no traces of electrical breakdown. The absence of damage to input circuits and connecting wires is mandatory. Smoke and other violations of operating rules will cause warranty service to be refused.
• The product must be accompanied by a detailed description of each of the detected defects. It is necessary to note the situations in which problems arose. Do not forget that only those defects that are indicated in the description will be eliminated.
Conditions for receiving equipment and other goods purchased from us for warranty service.
5. The product package is not complete
If the equipment is not complete, the warranty does not apply to the device. In such a situation, only paid repairs are possible. But there may be exceptions in some cases. It is necessary to coordinate them with our managers.
6. About the terms and procedure of warranty repair
Equipment warranty repairs are carried out on the territory of the manufacturer's company or by specialists from the manufacturer's service center. Representatives of the service center make the decision to accept devices for warranty service. The basis of the decision is a preliminary review of the product. The preliminary inspection takes place within 7 days, provided that the service center is located on the territory of Ukraine. And if not, then the term increases to 3 weeks. Warranty repair takes from 2 weeks to 3 months. The terms depend on the manufacturer's location and the specifics of the product's malfunctions.
If in the service center the masters failed to carry out a complete repair of the product, then it is replaced with a new one. If there is no similar model in the store's stock and when this model has been discontinued by the manufacturer, then the buyer can take a device with similar functions on condition of paying the difference in price or demanding a full refund. When replacing the device with a new one, its warranty is issued from the day of sale of the first one.
7. Warranty obligations are not provided:
• if factory seals are damaged;
• if the warranty period has expired;
• if there is mechanical and other damage caused by intentional or negligent actions of the buyer himself and third parties;
• if operating rules were violated;
• if there are traces of unauthorized dissection, repair or replacement of internal components of the device;
• if the design or scheme of the product has been changed;
• if the warranty card is incorrectly filled out or lost;
• if there are corrections in the warranty card, violations or traces of pasting of one or more warranty stickers are noticed;
• if the serial number does not correspond to the number specified in the warranty card or on the package;
• if the device has failed due to the influence of its environment.
• goods with accidental damage (defects caused by customers or third parties);
• devices with damage from natural phenomena and natural disasters;
• goods with damage caused by careless handling (incorrect temperature regime, spilled liquid, dustiness, mechanical damage and when other objects get inside);
• devices that were damaged by an emergency voltage increase or decrease in the network;
• breakdowns that occurred after improper connection to the electrical network;
• breakdowns caused by defects in the system in which the device was included;
• goods with damage caused by the use of the goods not for their intended purpose or violation of the rules of operation.
8. The warranty does not apply to:
• goods with accidental damage (defects caused by customers or third parties);
• devices with damage from natural phenomena and natural disasters;
• goods with damage caused by careless handling (incorrect temperature regime, spilled liquid, dustiness, mechanical damage and when other objects get inside);
• devices that were damaged by an emergency voltage increase or decrease in the network;
• breakdowns that occurred after improper connection to the electrical network;
• breakdowns caused by defects in the system in which the device was included;
• goods with damage caused by the use of the goods not for their intended purpose or violation of the rules of operation.
9. Equipment repair after the end of the warranty service period
If you have any questions about equipment servicing, return or replacement, please contact our managers for advice.